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Datamatics Blog

by Vishal Anam, on Apr 16, 2025 10:33:24 AM

A customer provides feedback via a survey, and two weeks later, someone finally opens the spreadsheet. A team puts together a deck, tosses some charts into a BI dashboard, and …

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Topics:Digitalcustomer surveyResearch & AnalyticsDigital ExperienceGenerative AIAgentic AIXMXM for Customer Experience

by Praveer Chadha & Larry Fleischman, on Apr 15, 2025 8:05:39 AM

Agentic AI is not a vision for the future—today, it's a real-world reality and is changing how businesses function in the present day. But genuine breakthroughs don't result from mere …

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Topics:Digital WorkplaceCustomer Experience ManagementCustomer ExperienceAgentic AIdigital workforce solutionBPOCONTACT CENTRE TRANSFORMATIONCX

by Rajesh Agarwal, on Apr 15, 2025 3:52:11 AM

Key takeaways from the blog Agentic AI brings process autonomy and adaptability to a dynamic business environment. It supports the Logistics industry to meet its requirements for high efficiency and …

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Topics:Artificial Intelligence / Machine LearningAgentic Process Automation (APA)

by Nishant Chaturvedi, on Apr 8, 2025 4:11:28 AM

Key takeaways from this blog: Knowledge Graphs presents relationships between data points to answer complex questions Vector Embeddings uncover hidden patterns in unstructured data like text and behavior In combination, …

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Topics:AIData & Analytics

by Ritendra Srivastava, on Apr 7, 2025 2:16:00 AM

Key takeaways from this blog: Multi-Agent AI improves joint decision-making and distributed intelligence Multi-Modal AI combines various types of data for more nuanced understanding and greater real-world applicability Security, scalability, …

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Topics:AIData & Analytics

by Mitul Mehta, on Mar 27, 2025 7:51:00 AM

Key takeaways from the blog Agentic AI is a harbinger of unimaginable productivity and efficiency gains. It exhibits significant autonomy and exponentially increases the processing speed. It intelligently automates the …

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Topics:DigitalIntelligent AutomationAgentic Process Automation (APA)

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