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by Rajesh Agarwal, on Nov 14, 2024 7:18:28 PM

Key takeaways from the blog Agentic Process Automation or Agentic AI makes autonomous decisions in target-oriented scenarios. It goes beyond simple automation to bring goal-driven autonomy into the purview of …

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Topics:Artificial Intelligence / Machine LearningDigitalIntelligent AutomationAgentic Process Automation (APA)

by Larry Fleischman, on Nov 6, 2024 2:55:06 PM

We are living at a point in time where AI and automation dominate innovation. They are reshaping entire industries and changing the way we operate our businesses. But while these …

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Topics:DigitalCustomer Experience ManagementDigital ExperienceCustomer ExperienceGenerative AI

by Mohammedali Rajapkar, on Nov 4, 2024 2:18:16 PM

In the ever-evolving world of customer experience (CX) delivering a top-notch customer experience has been more important than ever. Utilizing AI and data-driven tools to improve CX is not a …

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Topics:Market ResearchDigitalResearch & AnalyticsDigital ExperienceGenerative AI

by Hemraj Sadhnani, on Sep 19, 2024 6:48:30 PM

Key takeaways from the blog AI Assistants are the smallest intelligent unit workforce in Agentic Process Automation or APA. They automate complex business requirements in contextual frameworks, improving speed. They …

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Topics:Robotic Process Automation (RPA)Artificial Intelligence / Machine LearningDigitalIntelligent AutomationCopilotAgentic Process Automation (APA)

by Sohaib Ahmed, on Sep 2, 2024 5:47:49 PM

Key takeaways from the blog CUIs deliver continuous, responsive customer support, solidifying a brand’s relevance in a competitive market. CUIs differentiate brands through tailored, meaningful interactions that resonate with customers …

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Topics:DigitalCustomer Experience ManagementCustomer ExperienceGenerative AI

by Mohammedali Rajapkar, on Aug 28, 2024 12:09:00 PM

In today’s dynamic world of business, customer experience (CX) is paramount. Customers and their interaction with the brand can make or break things. Think about your last truly memorable encounter …

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Topics:DigitalResearch & AnalyticsAdvanced Analytics & Data SciencesDigital Experience

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