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by Vishal Anam, on Jun 4, 2025 9:00:23 AM

We would like to think that words are everywhere. But in Experience Management, words don't simply transfer information—they create perception, build (or destroy) trust, and stimulate emotional responses that vary …

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Topics:Digitalcustomer surveyResearch & AnalyticsDigital ExperienceGenerative AIAgentic AIXMXM for Customer Experience

by Navin Gupta, on May 27, 2025 11:25:11 AM

Key takeaways Autonomous Finance & Accounting Platforms bring in end-to-end process automation along with AI-driven insights and forecasting. They reduce failures in process efficiencies and compliances that accumulate into slower …

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Topics:Finance & AccountingArtificial Intelligence / Machine LearningDigital

by Aabhas Zaveri, on May 2, 2025 7:02:20 AM

Key takeaways from the blog Customer self-service is a critical business differentiator. AI-driven content assistant goes beyond keyword-based search. It enables true knowledge discovery based on relevance and quality of …

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Topics:TruDiscoveryAI Content Assistant

by Vishal Anam, on Apr 16, 2025 10:33:24 AM

A customer provides feedback via a survey, and two weeks later, someone finally opens the spreadsheet. A team puts together a deck, tosses some charts into a BI dashboard, and …

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Topics:Digitalcustomer surveyResearch & AnalyticsDigital ExperienceGenerative AIAgentic AIXMXM for Customer Experience

by Praveer Chadha & Larry Fleischman, on Apr 15, 2025 8:05:39 AM

Agentic AI is not a vision for the future—today, it's a real-world reality and is changing how businesses function in the present day. But genuine breakthroughs don't result from mere …

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Topics:Digital WorkplaceCustomer Experience ManagementCustomer ExperienceAgentic AIdigital workforce solutionBPOCONTACT CENTRE TRANSFORMATIONCX

by Rajesh Agarwal, on Apr 15, 2025 3:52:11 AM

Key takeaways from the blog Agentic AI brings process autonomy and adaptability to a dynamic business environment. It supports the Logistics industry to meet its requirements for high efficiency and …

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Topics:Artificial Intelligence / Machine LearningAgentic Process Automation (APA)

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