by Praveen Singh, on Aug 20, 2025 9:27:55 PM
Listen to the Blog In the hyperconnected digital economy, Industries, Retails, Supply-chain, banks and financial institutions generate vast volumes of structured and unstructured data—credit histories, transactional logs, compliance records, loan …
Read Storyby Praveen Singh, on Aug 20, 2025 8:43:29 PM
Listen to the Blog The Order-to-Cash (O2C) cycle is the financial artery of any enterprise, directly influencing cash flow, customer experience, and profitability. Traditional automation, largely rule-based, has helped streamline …
Read Storyby Andy Waller, on Aug 20, 2025 6:34:42 PM
Every leader has been there. You’re sitting in a boardroom, a big decision on the table, and someone says: “I have a gut feeling this is the right move.” Gut …
Read Storyby Vishal Anam, on Aug 20, 2025 6:18:36 PM
In today’s fast-moving business environment, poor planning doesn’t just slow you down—it costs you opportunities, money, and credibility. Organizations that lack a structured approach to planning often find themselves over …
Read Storyby Vishal Anam, on Aug 19, 2025 6:40:12 PM
For years, customer experience (CX) leaders have relied on a familiar set of metrics—Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR), and Turnaround Time (TAT)—to benchmark and …
Read Storyby Dr Smrite Goudhaman, on Aug 8, 2025 6:03:42 PM
Health insurance is no longer just a financial product—it’s a trust-based promise of care. In a high-stakes, emotionally sensitive industry like health insurance, the customer experience must balance precision, consistency, …
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