by Mohammedali Rajapkar, on Aug 28, 2024 12:09:00 PM
In today’s dynamic world of business, customer experience (CX) is paramount. Customers and their interaction with the brand can make or break things. Think about your last truly memorable encounter …
Read Storyby Rajesh Agarwal, on Aug 13, 2024 2:00:22 PM
Key takeaways from the blog Copilots are AI assistants that help re-imagine the business process landscape. Copilots have brought forth an era of application expansion or maximization. They enable seemingly …
Read Storyby Hemraj Sadhnani, on Aug 12, 2024 5:16:00 PM
Key takeaways from the blog The Copilot, as an intelligent orchestrator, allows conversation with business systems in the native Natural Language. It intelligently uses query, context, and enterprise data to …
Read Storyby Maria Legaspi, on Jul 29, 2024 7:50:24 PM
Key Takeaways from the blog AI-driven customer analytics helps identify customer sentiment and nurture relationships. It helps pinpoint happy customers and focus on them to improve referrals and CLTV. It …
Read Storyby Larry Fleischman, on Jul 11, 2024 1:36:42 PM
Key Takeaways from the blog AI-driven contact center workflows aim to surpass customer expectations. AI automates contact center functions through a self-sustaining process loop. AI automation and orchestration enhance the …
Read Storyby Mohammedali Rajapkar, on Jul 3, 2024 11:05:57 AM
Initiatives focusing on the Voice of Customer (VOC) are often praised as the foundation of customer-oriented strategy. Companies seek to actively listen to their customers to boost customer satisfaction and …
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.
