by Larry Fleischman, on Aug 28, 2026, 12:44:07 AM
I wrote this after a pretty interesting weekend. I just dropped my son Sam off at college. Met a bunch of his buddies. Hung out with them. Talked about what …
Read Storyby Praveer Chadha, on Aug 26, 2026, 6:28:00 PM
"Transformation does not fail in the boardroom. It fails at 10:15 a.m. on the operations floor." Contact center transformation becomes real when the new behavior survives the busiest hour of …
Read Storyby Chakradhar Reddy Kayam, on Aug 14, 2026, 1:06:17 PM
Listen to the Blog Every policyholder wants fast, personalized service, but most insurers are held back by slow manual processes and disconnected systems. Adding more support staff or setting up …
Read Storyby Ajay Chaube, on Aug 11, 2026, 5:14:46 PM
Listen to the Blog Additional dashboards have not improved operational visibility. Enterprises have moved from traditional monolithic applications to distributed microservices, containers, and hybrid cloud environments while utilizing managed cloud …
Read Storyby Partha Sen, on Jul 23, 2026, 4:19:35 PM
Listen to the Blog Enterprise AI has entered a new phase. Several years ago, the primary objective was to demonstrate that artificial intelligence could effectively address business challenges. Enterprises allocated …
Read Storyby Brijesh Trivedi, on Jul 21, 2026, 1:17:40 AM
Key takeaways from the blog: Agentic AI enables FNOL automation to move beyond deterministic, passive, and narrow successes. It enables insurance businesses to reduce revenue leakage due to OpEx, hidden …
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