by R. Ashok Kumar, on Sep 29, 2026, 4:48:04 PM
An AI agent can find a customer record in seconds. That does not mean it understands the customer. The record may show an account, but the agent may also need …
Read Storyby Preeti Khandokar, on Sep 29, 2026, 11:10:56 AM
Listen to the Blog Software delivery is moving faster. Testing is more automated than ever. Yet QA teams still spend a large part of their time creating tests, maintaining scripts, …
Read Storyby Subhaqyanath CD, on Sep 23, 2026, 3:27:40 PM
Key takeaways from the blog post First-generation robotic process automation (RPA) delivered incremental task acceleration but created operational fragility and maintenance debt. Next-generation value requires moving from deterministic "scripts" to …
Read Storyby Frank Raman, on Sep 22, 2026, 9:02:00 PM
Key Takeaways from the blogpost True transformation in Finance and Accounting Services (FAS) has shifted from mere cost-cutting to building strategic competitiveness and business agility using AI and Agentic AI …
Read Storyby Praveer Chadha, on Sep 21, 2026, 9:12:26 PM
Over the last few weeks, we have been discussing AI and its impact on operating models. We touched upon how AI can fail if we don't have the right models …
Read Storyby Anantha Vijayalakshmi, on Sep 7, 2026, 3:01:34 PM
Key takeaways from the blog post Moving beyond legacy robotic process automation (RPA), Agentic AI acts autonomously to resolve exceptions, negotiate terms, and accelerate receivables, directly freeing up trapped working …
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