by Larry Fleischman, on Jul 11, 2024 1:36:42 PM
Key Takeaways from the blog AI-driven contact center workflows aim to surpass customer expectations. AI automates contact center functions through a self-sustaining process loop. AI automation and orchestration enhance the …
Read Storyby Mohammedali Rajapkar, on Jul 3, 2024 11:05:57 AM
Initiatives focusing on the Voice of Customer (VOC) are often praised as the foundation of customer-oriented strategy. Companies seek to actively listen to their customers to boost customer satisfaction and …
Read Storyby Maria Legaspi, on Jun 21, 2024 6:25:56 PM
Key takeaways from the blog Agent Assist is an Agent Copilot that assists enterprise functions, such as Customer Service. It extends enterprise databases, like CRMs, and offers quick responses to …
Read Storyby Larry Fleischman, on Jun 19, 2024 2:09:45 PM
Key takeaways from the blog QA Automation helps move beyond sampling to achieve 100% QA Analysis of the target data sets. It uses technologies, such as Text Analytics, Sentiment Analytics, …
Read Storyby Divya Kumat, on May 27, 2024 3:41:04 PM
In an ever-evolving landscape of technology, regulators face a formidable challenge: how to foster innovation while curbing unethical practices. Nowhere is this delicate equilibrium more evident than in the European …
Read Storyby Jay Mehta, on May 3, 2024 9:31:52 PM
Key takeaways from the blog - Achieve unparalleled flexibility, scalability, and accessibility with Cloud Solutions. Address business challenges and ensure seamless operations with Cloud Managed Services. Navigate the complexities of …
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Datamatics is a Digital Technologies, Operations, and Experiences company that enables enterprises to go Deep in Digital to boost their productivity, customer experience and competitive advantage.
