8 smart ways in which RPA helps transform government enterprises
by Rajesh Agarwal, on May 3, 2019 4:13:00 PM
Estimated reading time: 3 mins
Government and public sector enterprises deal with unprecedented amounts of structured data in the form of reports along with repetitive, manual processes as well as one-time processes such as the electoral ballot. So also they deal with high volumes of unstructured data in the form of emails, invoices, social media, pictures, etc. They have to work with this kind of increasing, multi-structured data on one hand and shrinking budgets on the other. With lesser funds to upgrade business systems and compute power, doing more with less has become a business imperative. This scenario calls for using innovative approaches and smarter technologies such as Robotic Process Automation (RPA).
Digital transformation is the way ahead. It makes enterprises lean, efficient, and nimble. However, the existing legacy and bespoke systems act as an impediment to the change as well as the required nimbleness and sure-footedness while hindering the process of organizational change and upgradation.
Here, RPA helps enterprises augment existing Information Technology (IT) systems, gain the desired business agility, and future-proof the company by anticipating changes, business requirements, and increased workloads. The resulting robust technology platform serves as a bespoke ERP system, which can be integrated with other enterprise systems including FAS, HR, CRM, etc.
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I think the question then remains how safe is confidential data around bots, especially in the government and public sectors. Stay assured. The data porting is facilitated within the firewalls of the enterprise. Besides, separate login credentials for bots and human operators, segregated duties, and privilege access management make the entire RPA ecosystem safe and secure. The bot does only what it is programmed to do yet transforming the enterprise into a truly digital entity.
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8 ways in which RPA helps government and non-government organizations
Here are eight smart ways in which RPA helps the government and non-government organizations as well as other public service companies change for good into highly agile and digitally suave enterprises:
Avenues for digital transformation
- Contract management
- Aging reports
- Automation of time sensitive processes
- Next generation workforce
- Automation of back-office processes
- Scalable infrastructure
- Robust technology platform
- Contract management: RPA along with Artificial Intelligence (AI) / Machine Learning (ML) and Natural Language Processing (NLP) helps to auto-extract and auto-summarize lengthy documents to provide crisp reporting summaries.
- Aging reports: The technology helps to extract relevant data in a timely manner and send it in a report format to the relevant stakeholders for quick action and follow-ups using a pre-programmed scheduler.
- Automation of time sensitive processes: RPA helps automate tedious, rule-based, repetitive and time-bound processes and frees up human resources to focus on intellectual and creative tasks.
- Compliance: RPA helps with adherence to statutory compliances by posting data to third party systems in a pre-programmed manner in a highly secure environment.
- Next generation workforce: The technology helps government enterprises to operate in-house and scale-up operations as per business requirement during periodic peaks in the workload.
- Automation of back-office processes: RPA helps in end-to-end digitization of back-office operations such as record maintenance, claims processing, document management, etc.
- Scalable infrastructure: The technology helps augment existing IT infrastructure and compute power using a couple of bots and accelerates the pace of operations. The bots step-up operations even in the face of increasing workloads and lower the overall OpEx at the same time.
- Robust technology platform: RPA connects various underlying systems including legacy systems and technologies including Enterprise Content Management (ECM), Document Management System (DMS), Enterprise Resource Planning (ERP), Internet of Things (IoT), Artificial Intelligence (AI)/ Machine Learning (ML), etc. It can be availed as a subscription or in Platform as a Service (PaaS) mode to form a highly scalable and robust delivery platform.
RPA acts as a foundation to weave together existing IT investments and build strong and healthy organizational practices. The resultant, robust delivery platform helps government and public sector enterprises transform digitally while continuing operations using legacy and bespoke systems, and yes ... at a nominal bot investment.